ExtraHop · NDR
$1.35M
At-risk renewal recovered
Recovered through CISO realignment and SOC enablement — while holding 98% gross revenue retention across the portfolio.
Customer Success Portfolio
20+ years turning enterprise security adoption into renewals and growth
Across NDR, SIEM, endpoint, DLP, and identity — working with CISOs and SOC leaders to tie adoption to detection coverage, analyst workload, and renewal outcomes.
- 130%
- Net revenue retention — ExtraHop, 12 NDR accounts
- 98%
- Gross revenue retention — ExtraHop, ~$18M ARR
- $55M
- Largest portfolio — McAfee, Fortune 500
- 100%
- Renewal of due contracts — Securonix, 15 accounts
Selected Case Studies
Five results across NDR, SIEM, endpoint, and identity. Customer names withheld.
ExtraHop · NDR
$2.4M
Single-account expansion
Fortune 500 financial services account — found segmentation, visibility, and detection coverage gaps across east-west traffic.
Securonix · SIEM
100%
Of due contracts renewed
Across 15 accounts ($27M ARR), with 94% forecast accuracy — built on health scoring, structured risk reviews, and sponsor tracking.
McAfee · Endpoint
22%
Year-over-year growth
On a $55M Fortune 500 portfolio, at 125% of quota — leading 14 multi-million-dollar renewal and expansion cycles.
Auth0 (Okta) · Identity
125%
Net revenue retention
Across enterprise identity accounts — with NPS raised from 33 to 65 by rebuilding success playbooks and structured success planning.
Why It Transfers
What an enterprise Customer Success role asks for — and where I've done it.
| What the role needs | Where I've done it |
|---|---|
| Adoption plans and value realization | Structured success planning at Auth0; adoption mapped to SOC workflows at McAfee |
| Executive reviews and communication | Executive business reviews with customer and product leaders; CISO and SOC leader engagement |
| Customer health and risk | Health scoring and sponsor tracking, 94% forecast accuracy at Securonix |
| Escalations and cross-functional work | Senior escalation lead at McAfee; support, product, and engineering coordination |
| Renewals and expansion | 100% renewal at Securonix; $2.4M expansion at ExtraHop; 22% growth at McAfee |
| Network and cloud security; CS tools | NDR, SIEM, EDR, IAM, DLP; Gainsight and Salesforce |