Strategic Customer Success Manager · ExtraHop
2023 – 2026
NDR platform · ~$18M ARR owned · 12 enterprise accounts · 120% quota attainment · 130% NRR · 95% GRR
- Owned renewal and expansion forecasting across a ~$18M ARR NDR portfolio, attaining 120% of quota with 130% NRR and 95% forecast accuracy.
- Expanded a Fortune 500 financial services account by $2.4M by finding segmentation, visibility, and detection coverage gaps across east-west traffic.
- Held 95% GRR while recovering a $1.35M at-risk renewal through CISO realignment and SOC enablement.
- Cut time-to-value 20% across Fortune 500 healthcare environments by restructuring deployment workflows and speeding rollout of high-impact detection use cases.