Experience

20+ years in enterprise customer success, most of it in cybersecurity.

Strategic Customer Success Manager · ExtraHop

2023 – 2026

NDR platform · ~$18M ARR owned · 12 enterprise accounts · 120% quota attainment · 130% NRR · 95% GRR

  • Owned renewal and expansion forecasting across a ~$18M ARR NDR portfolio, attaining 120% of quota with 130% NRR and 95% forecast accuracy.
  • Expanded a Fortune 500 financial services account by $2.4M by finding segmentation, visibility, and detection coverage gaps across east-west traffic.
  • Held 95% GRR while recovering a $1.35M at-risk renewal through CISO realignment and SOC enablement.
  • Cut time-to-value 20% across Fortune 500 healthcare environments by restructuring deployment workflows and speeding rollout of high-impact detection use cases.

Strategic Customer Success Manager · Securonix

2021 – 2022

Next-gen SIEM · $27M ARR · 15 enterprise accounts · 115% quota attainment · 100% renewal · 95% forecast accuracy

  • Renewed 100% of contracts up for renewal across a 15-account, $27M SIEM portfolio by spotting risk early, rebuilding stakeholder alignment, and stabilizing high-risk accounts with clear escalation ownership.
  • Reached 95% renewal forecast accuracy through structured risk reviews, health scoring, and executive sponsor tracking.
  • Improved log ingestion quality, detection coverage, and alert triage to move customers toward AI-assisted SIEM operations.

Enterprise Customer Success Manager · McAfee

2019 – 2021

Endpoint, DLP, and threat intelligence · $55M ARR · Fortune 500 · 125% quota attainment

  • Grew a $55M Fortune 500 portfolio 20% YoY by leading 14 multi-million-dollar renewal and expansion cycles.
  • Protected enterprise revenue as senior escalation lead for the most complex Fortune 500 accounts.
  • Improved adoption of endpoint, DLP, and threat intelligence platforms by mapping product usage to SOC workflows and executive risk priorities.

Senior Customer Success Manager · Auth0 (now Okta)

2018 – 2019

IAM platform · Enterprise accounts · 115% NRR

  • Delivered 115% NRR across enterprise identity accounts by leading executive business reviews with customer engineering, product, and executive leaders.
  • Raised NPS from 33 to 65 by rebuilding success playbooks and introducing structured success planning.

Director of Customer Success · Total Trial Services

2017 – 2018

Legal technology services · 87 clients · 8 direct reports

  • Led customer engagement across 87 clients and managed an 8-person team.
  • Raised client retention from 73% to 95% by building onboarding, satisfaction tracking, and escalation processes.

Customer Success Manager · Proofpoint

2015 – 2017

Email security and advanced threat protection · 18 accounts · ~$18M ARR

  • Held 98% retention across 18 enterprise accounts by driving adoption of email security and threat protection and resolving complex escalations with support, product, and engineering.

Earlier experience

  • Keynote Systems — Global Enterprise Manager, Customer Success: grew the team from 8 to 17 direct reports and held 99% enterprise retention on web performance monitoring accounts.
  • Trend Micro — Technical Account Manager and Customer Account Manager: 11 enterprise endpoint and network security accounts in financial services and healthcare.