Skills

What I bring to a customer success organization.

Revenue

  • Renewal & expansion quota ownership
  • Forecasting
  • NRR / GRR
  • Churn prevention
  • Account planning

Executive & Cross-Functional

  • CISO & SOC leader engagement
  • QBR / EBR delivery
  • Escalation management
  • Support · Product · Engineering coordination

Security

  • NDR
  • SIEM
  • XDR / EDR
  • IAM
  • DLP
  • Threat intelligence
  • SOC workflow optimization
  • Security data pipelines
  • AI-assisted alert triage

Tools

  • Gainsight
  • Salesforce
  • Skilljar

Certifications

  • Certified Customer Success Manager (CCSM), Success Coaching
  • Certified Ethical Hacker (CEH)
  • AWS Cloud Practitioner Essentials
  • API Security Fundamentals, APIsec University
  • Support Professional Manager, TSIA

Education

  • Computer Science coursework, Eastern Michigan University
  • A.A., General Studies, Washtenaw Community College